We are not your average home improvement contractor. The Groff team is committed to providing not only quality work, but a low-stress experience. A promise is a promise. Sometimes things* happen that are outside of our control but if we mess up, we promise to make it up to you with one of our Client Care Accountability Gifts, valued at $200.
- 2-Hour Spa Package
- Round of Golf
- Tickets (2) to Local Sporting Event, Concert or Show
- Dinner for 2
- Home Cleaning Service (1 visit)
We promise no surprise installation costs once our fixed-price Installation Agreement has been executed.
We promise to respond to your emails, phone calls and texts on the same day if received by 4:00pm. Emails received after 4:00pm will be returned by 10:00am the next business day.
We promise to arrive on-time every day to your home.
We promise to deliver your project to substantial completion on-time.
We promise to respect your neighbors and their property.
* The spirit of the Groff Care Promises is to promise a 5-Star service unmatched by any contractor with the understanding that sometimes, things are out of our control. The things we can’t control would be inclement weather, natural disasters, extreme road traffic, mid-project client change orders, and reasonably unforeseeable conditions.