Client Support Portal

Client Care Promises

We are not your average home improvement contractor. The Groff team is committed to providing not only quality work, but a low-stress experience. A promise is a promise. Sometimes things* happen that are outside of our control but if we mess up, we promise to make it up to you with one of our Client Care Accountability Gifts, valued at $200.

  • 2-Hour Spa Package
  • Round of Golf
  • Tickets (2) to Local Sporting Event, Concert or Show
  • Dinner for 2
  • Home Cleaning Service (1 visit)

We promise no surprise installation costs once our fixed-price Installation Agreement has been executed.

We promise to respond to your emails, phone calls and texts on the same day if received by 4:00pm. Emails received after 4:00pm will be returned by 10:00am the next business day.

We promise to arrive on-time every day to your home.

We promise to deliver your project to substantial completion on-time.

We promise to respect your neighbors and their property.

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