Client Experience

The Groff Experience

The client experience we create for homeowners is unmatched.  Please see our testimonials page and you’ll read that many people agree.  Internally, we like to say that we specialize in customer service, we just happen to be extraordinary at planning and crafting residential landscapes. Here are some things you can expect when working with GLD:


1Communication 

You don’t have to worry about difficulty contacting us.  For example, if you want to call the president of the company, Robert Groff, feel free to call or text him on his cell phone at 703.999.8223. Whether your preference of communication is by phone conversation, text or email, we are here to help you in any way we can.


2No Surprise Costs

Our proposals are itemized, detailed and accurate.  We spend a lot of time in the planning of your project so that we can provide you the best chance of a successful project and to help you stay on budget.  Our pricing is fixed so that you don’t have to worry about any upcharges.  Having said that, if you want to add or remove something from the contract, have no worries.  Our goals are the same as yours.  We want you to feel like you were treated fairly at every turn.


3Respect To You And Your Neighbors

Many of our installation projects include noise, dust, parking needs and deliveries.  We pledge to be respectful to you and your neighbors every single day.  We are happy to introduce ourselves to your neighbors, send thank you cards, and provide contact information.  Please let us know what we can do to be good neighbors and make your life easier!


44Dependability

We frequently hear stories of other contractors beginning a project and then leaving the jobsite for days at a time unannounced. We do NOT leave until the job is done. We come every time, on time (weather permitting)!


5Warranties

We have some of the best warranties in the industry. In particular, our 10-Year Hardscape Warranty and Lifetime Plant Warranty Option.


6Low-Stress Experience

We believe all of the items listed above give us the lowest stress contractor experience you can find. If there is anything else we can do for you specifically to make the process easier, we will do our very best to adapt to your needs.